SERVICE ARCHITECTURE

Technology services engineered for IT Maturity.

From 24/7 technical support and managed SOC cybersecurity to board-level vCIO governance and M&A due diligence, Fluid delivers comprehensive enterprise capabilities without template limitations.

Core IT

6 Capability Modules

Managed IT Services

Complete enterprise technology infrastructure management engineered for scale, security, and predictability.

24/7/365 Proactive Infrastructure Monitoring
Guaranteed 15-Minute Critical Incident SLA
Full Vendor & Software Procurement Management

24/7 Technical Support

High-touch, immediate US-based service desk for executive teams, remote staff, and critical office operations.

Direct Access to Senior Level 2/3 Engineers
Average Response Time Under 3 Minutes
White-Glove Support for C-Suite & Executives

Endpoint Management & MDM

Automated provisioning, MDM zero-touch deployment, patch management, and hardware lifecycle control.

Zero-Touch Mac & PC Procurement & Deployment
Automated Intune & Jamf MDM Policy Enforcement
Real-Time Endpoint Encryption & Remote Wipe

Network Design & Management

High-capacity SD-WAN, firewall management, zero-trust network architecture, and multi-office connectivity.

Next-Gen Firewall & Intrusion Prevention (IPS)
SD-WAN High-Availability Architecture
Multi-Site VPN & Zero Trust Network Access (ZTNA)

Cloud Infrastructure

Azure, AWS, and private cloud architecture, migration, cost optimization, and disaster recovery.

Microsoft Azure & AWS Enterprise Cloud Management
Cloud Cost Optimization & Right-Sizing
Immutable Cloud Backups & Ransomware Recovery

Co-Managed IT

Augment your existing internal IT department with tier-3 engineering, 24/7 escalation, and specialized security capabilities.

Co-Managed Ticketing & Shared Enterprise RMM/PSA Tools
Tier-3 Escalation & Specialized Engineering Support
After-Hours & Weekend Coverage for Internal Teams

Strategic Leadership

1 Capability Modules

vCIO + vCISO Executive Leadership

Board-level technology strategy, risk governance, capital expenditure planning, and exit alignment.

Multi-Year Technology & Capex/Opex Roadmaps
Board & Investment Committee Reporting
Cyber Risk Governance & Regulatory Compliance

Security & Risk

1 Capability Modules

Cybersecurity Services

Institutional-grade threat defense, SIEM/SOC, cyber insurance compliance, and zero-trust security architecture.

24/7 Managed SOC & MDR Security Operations
Cyber Insurance Audit & Compliance Readiness
Continuous Vulnerability Scanning & Remediation

M&A & Private Equity

2 Capability Modules

IT Due Diligence

Pre-acquisition technology risk audits, cybersecurity evaluation, capex forecasting, and enterprise value protection.

Comprehensive Cyber & Infrastructure Risk Scoring
Itemized 100-Day Post-Close Remediation Cost Models
Legacy Software Debt & Licensing Audit

M&A Technology Integration

Seamless post-close system consolidation, active directory mergers, cloud migrations, and 100-day execution plans.

100-Day Integration Execution Framework
Tenant-to-Tenant Office 365 & Active Directory Mergers
Unified Endpoint & Security Rollouts on Day 1

Data & Automation

2 Capability Modules

Software & SaaS Management

SaaS license optimization, shadow IT elimination, application governance, and vendor consolidation.

Automated SaaS Discovery & License Auditing
Elimination of Unused Subscriptions & Shadow IT
Single Sign-On (SSO) & SAML Integration

Business Intelligence & Automation

Custom Power BI dashboards, automated workflow pipelines, and executive reporting across portfolio metrics.

Custom Power BI & Executive Financial Dashboards
Automated Cross-System Workflow Integration
Real-Time KPI Telemetry for Board Meetings